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Online Dog Pool Reservations

For Amicau, a pet specialty store for dogs and cats with locations in Sint-Genesius-Rode and Sint-Martens-Latem, we developed an online reservation tool allowing clients to easily book guided swimming sessions for their dogs.

What used to occur via phone, email, and social media — with risks of double bookings and extra follow-up effort — is now a streamlined, automated process. The tool centralizes all bookings, respects trainer availability, and automatically confirms appointments with clients.

The challenge

  • Time-intensive manual reservations via phone, email, and social media
  • Risk of duplicate bookings between the two locations
  • Cluttered scheduling for staff and session guides
  • No central system for tracking and confirming appointments

The solution

  • Online reservation tool connected to both locations
  • Automated calendar and availability synchronization
  • Central administrative management environment for staff
  • Instant confirmation and overview for clients and guides

Added value for the client

  • –70% fewer phone calls and manual reservation follow-ups

  • +80% faster booking processing

  • 100% real-time overview of all appointments across both locations

  • Fewer double bookings and higher customer satisfaction

  • Easily scalable to new services or additional locations