
Service Portal for Medical Equipment
For Medical Precision, we developed a customer dashboard providing real-time visibility into repair statuses and the lifecycle of medical devices. The platform was seamlessly integrated with Teamleader, making all relevant data automatically available to customers through an intuitive interface.
Hospitals and healthcare institutions can now see at a glance which devices are under maintenance, which interventions were performed, and when preventive maintenance is due. The result is more efficient collaboration, fewer inquiries by email or phone, and a professional customer experience.
The challenge
-
Customers lacked direct access to repair status or device information
-
Extensive manual follow-up via email or phone
-
Lack of visibility into maintenance history and device data
-
Complex data in Teamleader was not transparent for external customers
The solution
-
Customer dashboard connected to Teamleader
-
Real-time status updates on repairs and devices
-
Visual overview of lifespan, maintenance, and history
-
Accessible to customers via secure login
Added value for the client
-
–60% fewer manual follow-up emails
-
+80% faster access to repair info for customers
-
100% up-to-date device information without extra work
-
Higher trust and enhanced collaboration with hospitals
-
Ready for scaling across multiple customer types