Medical Equipment Service Portal

For Medical Precision, we developed a customer dashboard that provides real-time insight into the status of repairs and the lifecycle of medical devices. The platform was seamlessly integrated with Teamleader, so all relevant data is automatically available to customers through a user-friendly interface.

Hospitals and healthcare institutions can now see at a glance which devices are being maintained, which interventions have been performed, and when preventative maintenance is required. The result is more efficient collaboration, fewer email and phone inquiries, and a professional customer experience.

The challenge

  • Customers did not have direct access to repair status or device information

  • A lot of manual follow-up via email or telephone

  • Lack of overview of maintenance history and device data

  • Complex data in Teamleader not transparent for external customers

The solution

  • Customer dashboard linked to Teamleader

  • Real-time status updates of repairs and devices

  • Visual representation of lifespan, maintenance and history

  • Accessible to customers via secure login

Added value for the customer

  • –60% fewer manual follow-up emails

  • +80% Faster access to repair information for customers

  • 100% up-to-date device information without extra work

  • Increased trust and better cooperation with hospitals

  • Ready to scale to multiple customer types

English (UK)