
Medical Equipment Service Portal
For Medical Precision, we developed a customer dashboard that provides real-time insight into the status of repairs and the lifecycle of medical devices. The platform was seamlessly integrated with Teamleader, so all relevant data is automatically available to customers through a user-friendly interface.
Hospitals and healthcare institutions can now see at a glance which devices are being maintained, which interventions have been performed, and when preventative maintenance is required. The result is more efficient collaboration, fewer email and phone inquiries, and a professional customer experience.
The challenge
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Customers did not have direct access to repair status or device information
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A lot of manual follow-up via email or telephone
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Lack of overview of maintenance history and device data
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Complex data in Teamleader not transparent for external customers
The solution
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Customer dashboard linked to Teamleader
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Real-time status updates of repairs and devices
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Visual representation of lifespan, maintenance and history
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Accessible to customers via secure login
Added value for the customer
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–60% fewer manual follow-up emails
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+80% Faster access to repair information for customers
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100% up-to-date device information without extra work
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Increased trust and better cooperation with hospitals
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Ready to scale to multiple customer types