Online Booking of Dog Pools

For Friends, a pet shop for dogs and cats with branches in Saint-Genesius-Rode and Sint-Martens-Latem, we developed a online reservation tool which allows customers to easily book a supervised swimming session for their dog.

What used to be done by telephone, email and social media – with the risk of double bookings and extra follow-up work – is now a streamlined and automated process. The tool centralizes all reservations, takes into account the availability of attendants, and automatically confirms appointments with clients.

The challenge

Time-consuming manual reservations via telephone, email and social media
Risk of double bookings between both locations
Confusing planning for employees and supervisors
No central system for follow-up and confirmation of appointments

The solution

Online reservation tool linked to both locations
Automatic synchronization of calendars and availability
Central management environment for employees
Direct confirmation and overview for clients and supervisors

Added value for the customer

–70% fewer telephone calls and manual follow-up of reservations
+80% faster processing of bookings
100% real-time overview of all appointments in both locations
Fewer double bookings and higher customer satisfaction
Scalable to new services or locations