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AI Matching for Your Services

For My Expert, we developed a smart platform—both app and web—that allows customers to easily find the right service provider based on personality, values, expertise, experience, and location.

At the heart of the system is an AI matching engine that connects clients and experts in a way that goes beyond just competencies. The platform was designed to build trust, reduce decision-making stress, and accelerate the right match—for both clients and experts.

My Expert makes the selection process more personal, efficient and scalable, without the need for manual intervention.

The challenge

  • Customers are stressed about making choices due to an abundance of options

  • No qualitative way to match personality & values

  • Low conversion due to mismatch between customer and expert

  • A lot of manual follow-up to establish the correct connection

The solution

  • App & web platform with smart search and filter functions

  • AI matching based on personality and expert profiles

  • Customer-focused onboarding process to clarify preferences

  • Backend for experts to manage and refine their offering

Added value for the customer

  • +65% faster match between customer and expert

  • 4x higher satisfaction score with matched connections

  • Less manual follow-up and incorrect connections

  • Scalable model for different domains of expertise

  • Smart, ethical AI that strengthens trust

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