Article 1. Definitions
1.1. “Canyon Clan” or “Supplier”: Canyon Clan VOF, the supplier of the Platform and the associated services.
1.2. “Customer”: any enterprise, organization, or professional user that uses the Platform or enters into an agreement with Canyon Clan.
1.3. “Platform”: the software platform offered by Canyon Clan that can grow with users in a customized way through modules, integrations, dashboards, workflows, reports, and other functionalities within a user-friendly framework.
1.4. “User”: any natural person who gains access to the Platform by or on behalf of the Customer.
1.5. “Request” or “Verzoek”: a request submitted by the Customer or a User, including a bug report, feature request, change request, integration request, dashboard request, optimization question, or other request for the expansion or modification of the Platform.
1.6. “Ticket”: the registration of a Request in the Platform or in a ticketing system used by Canyon Clan, including the description, price indication, timing, status, comments, and any approvals.
1.7. “Module”: a functional component, integration, dashboard, report, workflow, or extension within or linked to the Platform.
1.8. “License Fee”: the monthly basic fee for the use of the Platform, separate from any one-off or recurring costs for additional Modules or Requests.
1.9. “One-time fee”: a one-time cost for the analysis, development, configuration, implementation, or activation of a Request, Module, or integration.
1.10. “Recurring fee”: a periodic increase in the License Fee or a separate monthly fee for an additional Module, integration, capacity, service, or extension.
1.11. “Customer Data”: all data, files, content, input, configurations, and information entered, uploaded, configured, or provided into the Platform by or on behalf of the Customer.
Article 2. Scope of application
2.1. These General Terms and Conditions apply to every offer, quotation, order, use of the Platform, license, Request, Module, and service provided by Canyon Clan, unless expressly agreed otherwise in writing.
2.2. Deviating terms and conditions of the Customer do not apply, unless Canyon Clan has expressly accepted them in writing.
2.3. These terms and conditions have been drawn up for B2B use. If the Platform is exceptionally offered to consumers, additional legal provisions apply and mandatory consumer law prevails.
2.4. In the event of a conflict between these terms and conditions and a separate written agreement, quotation, or order form, the separate written agreement shall prevail insofar as it expressly deviates from these terms and conditions.
Article 3. Subject matter of the agreement
3.1. Canyon Clan makes the Platform available as a software-as-a-service solution that can evolve based on the needs of the Customer and the user group.
3.2. The Customer obtains a non-exclusive, non-transferable, and revocable right of use to the Platform and to the Modules activated for him, for the duration of the agreement and within the agreed terms of use.
3.3. The agreement does not entail a transfer of source code, intellectual property rights, technical know-how, architecture, designs, frameworks, libraries, or other rights of Canyon Clan, unless expressly agreed otherwise in writing.
3.4. The Platform is intended as an evolutionary framework. Functionalities may be added, modified, improved, replaced, or removed for technical, commercial, security-related, or product-related reasons.
Article 4. License and right of use
4.1. The Customer may use the Platform exclusively for its own internal professional purposes and within the agreed scope, user numbers, entities, volumes, and functionalities.
4.2. The Customer may not sell, rent, sublicense, copy, reverse engineer, decompile, modify the Platform beyond the permitted configuration options, or make it available to third parties without the prior written consent of Canyon Clan.
4.3. Access to the Platform is linked to the payment of the License Fee and to compliance with these terms and conditions.
4.4. Canyon Clan may impose technical restrictions, including limits on users, storage, API calls, data processing, integrations, support requests, bandwidth, or other capacities, to the extent reasonable in proportion to the chosen subscription and the use of the Platform.
Article 5. Requests and tickets
5.1. The Customer and its Users may submit Requests via the Platform or via other communication channels accepted by Canyon Clan.
5.2. A Request must be sufficiently clearly described. Canyon Clan may request additional information, rephrase the Request, split it into multiple tickets, or merge it with existing tickets.
5.3. Canyon Clan is not obligated to accept every Request. Canyon Clan may refuse, delay, or modify a Request if it is technically unfeasible, falls outside the product vision, jeopardizes the stability or security of the Platform, is disproportionately complex, may infringe upon the rights of third parties, or is incompatible with law, good practices, or reasonable commercial terms.
5.4. Requests are executed by software developers, analysts, designers, or other employees or partners appointed by Canyon Clan.
5.5. The submission of a Request in itself does not entitle the Client to execution. A Request will only be scheduled after acceptance by Canyon Clan and, where applicable, after approval of the associated price, scope, and conditions by the Client.
Article 6. Automated price determination
6.1. When submitting or processing a Request, a price indication or proposal may be drawn up via an automated, semi-automated, or manual process.
6.2. The price can be determined based on, among other things, the estimated development time, technical complexity, added value for the Customer, reusability within the Platform, maintenance impact, infrastructure costs, licensing costs, support impact, urgency, risk, and market-based rates.
6.3. A price indication is not binding unless confirmed by Canyon Clan or unless it is clear from the context that Canyon Clan executes the ticket under the proposed conditions.
6.4. Canyon Clan reserves the right to correct an automatically generated proposal in the event of a clear error, incomplete information, miscalculation, changed scope, or technical unforeseen circumstances.
6.5. The price may consist of a one-time fee, a recurring fee, a combination of both, or another price structure stated in the ticket, the quotation, or the Platform.
6.6. A feature-based price is in principle a one-time fee, unless the ticket indicates that additional recurring costs apply. A recurring price results in a permanent or periodic increase in the monthly subscription as long as the relevant Module, capacity, or service remains active.
Article 7. Approval of tickets, quotations and changes
7.1. A ticket, price proposal, quotation, modification, or extension is considered approved as soon as the Customer confirms this via the Platform, via e-mail, via a message in a communication channel used by the parties, via a ticket comment, via an order form, or by payment of the corresponding amount.
7.2. A written or digital confirmation has the same value as a formal signature, to the extent that it is reasonably apparent from the communication that the Client agrees to the content, scope, price, or execution.
7.3. Payment of a specific amount implies approval of the associated ticket, price proposal, invoice, or associated order. Payment of the basic license does not automatically imply approval of separate additional Requests, unless this is clearly evident from the context.
7.4. A person who gives approval via the Customer's account, via a business email address of the Customer, or via a communication channel used by the Customer shall be deemed authorized, unless the Customer has notified Canyon Clan otherwise in writing in advance.
7.5. The Client is responsible for its internal approval processes, budget monitoring, and authorizations. Internal restrictions of the Client cannot be invoked against Canyon Clan if Canyon Clan could reasonably rely on the approval received.
Article 8. Timing and execution
8.1. An indicative execution period, start date, or delivery date may be stated for a ticket. These periods are indicative and do not constitute a binding obligation of result, unless expressly agreed otherwise in writing.
8.2. Canyon Clan will process Requests within a reasonable timeframe, taking into account complexity, developer availability, priority, technical dependencies, third parties, testing, Client feedback, and the overall schedule.
8.3. Deadlines may be extended if the Customer fails to provide timely feedback, information, access, data, validation, or approval, or if dependencies beyond Canyon Clan's control occur.
8.4. Canyon Clan may deliver tickets in phases, temporarily activate them in beta, test them first in a test environment, or deliver them with limited functionality when this is reasonable within an iterative development approach.
8.5. The Client undertakes to test delivered functionalities within a reasonable timeframe and to provide feedback. In the absence of substantiated comments within eight calendar days after delivery, the delivery shall be deemed accepted, unless the nature of the ticket requires a different timeframe.
Article 9. Subscription, license fee and additional costs
9.1. A monthly basic license fee is payable at all times for the use of the Platform, unless expressly agreed otherwise in writing.
9.2. Additional modules, integrations, dashboards, users, storage capacity, API usage, AI usage, support plans, or other extensions may result in a one-time fee, a recurring fee, or both.
9.3. Recurring costs take effect from the next billing period following approval or activation, unless the ticket, quotation, or order confirmation specifies otherwise.
9.4. Canyon Clan may periodically adjust prices, including for reasons of indexation, increased labor costs, hosting costs, licensing costs, AI or API costs, changed market prices, increased usage, or increased support costs.
9.5. Price changes for existing recurring fees will be announced in advance, unless the increase results directly from a ticket, module, extension, or change of use approved by the Customer.
9.6. All prices exclude VAT and other taxes, unless expressly stated otherwise.
Article 10. Payment mandate, direct debit and invoicing
10.1. The Customer undertakes to activate a valid payment mandate via the payment provider offered by Canyon Clan, including Mollie, unless otherwise agreed in writing.
10.2. The payment mandate allows Canyon Clan to automatically collect monthly license fees, recurring module fees, one-time feature fees, and other approved amounts.
10.3. The basic license fee is charged monthly, unless otherwise agreed. One-off costs for approved Requests, features, bug fixes, integrations, dashboards, or extensions may be collected automatically as soon as the relevant ticket, proposal, or Request has been approved.
10.4. Recurring costs or subscription increases will be automatically charged starting from the next billing period, unless otherwise stated in the approved ticket or price proposal.
10.5. Invoices are issued electronically, including via Peppol when legally required or practically possible. The Customer is responsible for the timely provision of correct billing details, including enterprise number, VAT number, billing address, Peppol details, email address for invoicing, and any internal references such as PO numbers.
10.6. If automatic payment fails, the Customer remains liable for payment of the amount due. Canyon Clan may attempt collection again and may temporarily suspend access to the Platform, the execution of outstanding tickets, or the provision of additional services until full payment has been received.
10.7. Disputes regarding invoices or charged amounts must be reported in writing and with reasons within eight calendar days of the invoice date. In the absence of a timely and reasoned dispute, the invoice shall be deemed accepted.
10.8. Late payments may give rise to interest, collection costs, administrative costs, and suspension of services, in accordance with applicable law and to the extent permitted by law.
Article 11. Hosting, availability and maintenance
11.1. The Platform is hosted on servers in Belgium or within infrastructure managed or selected by Canyon Clan, unless otherwise agreed in writing.
11.2. Canyon Clan is responsible for the technical management of the hosting environment, with the exception of components managed by the Customer or by third parties.
11.3. Canyon Clan makes reasonable efforts to keep the Platform available, secure, and performant. Availability is not absolutely guaranteed unless a separate SLA has been agreed upon in writing.
11.4. Canyon Clan may perform maintenance, updates, migrations, security patches, backups, restarts, and technical adjustments. As a result, the Platform may be temporarily limited or unavailable.
11.5. Scheduled maintenance is announced in advance where reasonable. Urgent maintenance for safety, stability, or continuity reasons may be carried out without prior notice.
11.6. Canyon Clan is not liable for interruptions or delays caused by third parties, internet outages, hosting problems beyond its reasonable control, force majeure, cyberattacks, misuse, external APIs, or shortcomings of the Customer.
Article 12. Support and incidents
12.1. The Customer can report support requests and incidents via the channels designated by Canyon Clan.
12.2. Canyon Clan handles support requests within a reasonable timeframe, taking into account severity, impact, urgency, subscription, availability, and technical complexity.
12.3. Support for standard use, bugs, and disruptions may be included in the basic license to the extent reasonable. Support resulting from incorrect use, insufficient training, changes by third parties, problems with external systems, additional configurations, data corrections, imports, or specific guidance may be charged separately.
12.4. A bug is a demonstrable deviation from the agreed or reasonably expected operation of the Platform. A desired improvement, process change, additional validation, new integration, or extra reporting is in principle treated as a Request and may be subject to a fee.
12.5. Canyon Clan may provide temporary workarounds pending a structural solution.
Article 13. Integrations with third parties
13.1. The Platform can connect with external systems, APIs, data sources, payment providers, accounting software, CRM systems, AI services, email services, authentication services, or other third parties.
13.2. The Customer is responsible for valid accounts, licenses, API keys, access, permissions, and correct configuration of external systems, unless otherwise agreed.
13.3. Canyon Clan is not responsible for the availability, operation, price changes, API changes, limitations, errors, data loss, or discontinuation of third-party services.
13.4. Additional work required due to changes at third parties, changed APIs, expired keys, changed access rights, or changed customer configurations may be charged separately.
Article 14. Customer Data and Responsibility of the Customer
14.1. All Customer Data remains the property of the Customer or the rights-holding third party. Canyon Clan does not acquire any ownership rights to Customer Data.
14.2. The Customer grants Canyon Clan the right to process Customer Data to the extent necessary for the provision, security, maintenance, support, improvement, and billing of the Platform and the associated services.
14.3. The Customer is responsible for the accuracy, completeness, legality, and quality of the Customer Data and for the rights to all data, files, documents, images, texts, personal data, or other content that he enters or provides.
14.4. The Customer remains responsible for decisions, actions, reports, conclusions, or business processes based on data, dashboards, calculations, automations, or output of the Platform.
14.5. The Customer is responsible for the management of its users, roles, access rights, passwords, internal authorizations, and the security of its devices and accounts.
Article 15. Intellectual property
15.1. All intellectual property rights to the Platform, the software, source code, object code, architecture, database structures, workflows, generic Modules, designs, documentation, interfaces, methodologies, know-how, templates, analyses, algorithms, and technical elaborations remain the exclusive property of Canyon Clan or its licensors.
15.2. The Customer acquires only a right of use as described in these terms and conditions. No intellectual property rights are transferred, unless expressly agreed otherwise in writing.
15.3. Requests, ideas, feedback, suggestions, and functional needs from the Customer may be used by Canyon Clan for the further development of the Platform. The technical implementation, generic functionality, Modules, and improvements developed as a result thereof remain the property of Canyon Clan.
15.4. The Customer retains ownership of its own data, business information, provided materials, logos, texts, documents, and other content, to the extent that these were not developed by Canyon Clan or do not form part of the Platform.
15.5. Unless expressly agreed otherwise, the Customer has no right to exclusivity with respect to a Request, Module, workflow, integration, dashboard, or other functionality. Canyon Clan may offer similar or derivative functionalities to other customers.
15.6. The Customer may not remove or alter any copyright notices, trademarks, trade names, or other proprietary notices.
Article 16. Confidentiality
16.1. The parties undertake to keep confidential information of the other party secret and to use it exclusively for the execution of the agreement.
16.2. Confidential information includes, among other things, business information, customer data, prices, technical information, source code, roadmap, processes, commercial information, strategy, reports, documents, access, passwords, and all information that should reasonably be considered confidential.
16.3. The obligation of confidentiality does not apply to information that is publicly known without fault of the receiving party, was lawfully received from a third party, was independently developed, or must be made public pursuant to legislation, a judicial decision, or a government order.
16.4. Canyon Clan may use anonymized and non-confidential learnings for product development, internal training, marketing, sales, and case studies, provided that no personal data or commercially sensitive information of the Customer is disclosed.
Article 17. References, use cases and marketing
17.1. Canyon Clan may use the Client's name and logo as a commercial reference, unless the Client objects to this in writing.
17.2. Canyon Clan may use Requests, realized solutions, Modules, and learnings as anonymized examples, use cases, or inspiration for product development, marketing, and sales, without disclosing confidential information, personal data, or commercially sensitive data.
17.3. An extensive public case study, containing identifiable details about the Client, is published only after consultation with the Client or when the Client has reasonably consented thereto.
Article 18. Privacy and processing of personal data
18.1. To the extent that Canyon Clan processes personal data on behalf of the Client, the Client acts in principle as the controller and Canyon Clan as the processor, unless the specific context requires otherwise.
18.2. The parties undertake to comply with applicable privacy legislation, including the General Data Protection Regulation.
18.3. The processing of personal data takes place exclusively for the purpose of providing, securing, maintaining, supporting, and improving the Platform and the associated services, or on the basis of written instructions from the Customer.
18.4. Canyon Clan takes appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, destruction, or disclosure, taking into account the nature of the processing, the risks, and the state of the art.
18.5. Canyon Clan may engage sub-processors for hosting, payment processing, invoicing, monitoring, support, email, logging, backups, AI processing, or other necessary services. Canyon Clan ensures that sub-processors bear appropriate obligations.
18.6. The Client grants general consent for the use of sub-processors. Canyon Clan will provide information upon request regarding the key sub-processors relevant to the services.
18.7. In the event of a reasonable suspicion of a data breach relating to Customer data or personal data of the Customer, Canyon Clan shall inform the Customer without undue delay, to the extent that Canyon Clan is aware of the incident and to the extent required by law.
18.8. The Customer is responsible for the legal basis, duty to inform, retention periods, rights of data subjects, and the substantive lawfulness of the personal data that it processes in the Platform.
18.9. If necessary, the parties shall conclude a separate data processing agreement. In the event of a conflict between these terms and conditions and the data processing agreement, the data processing agreement shall prevail with regard to privacy-related provisions.
Article 19. Security
19.1. Canyon Clan takes reasonable technical and organizational security measures to protect the Platform, taking into account the nature of the Platform, the risks, the cost of implementation, and the state of the art.
19.2. The Customer undertakes to use the Platform securely, to use strong passwords, to properly manage access, to deactivate accounts of departing employees in a timely manner, and to inform Canyon Clan immediately of suspected misuse or unauthorized access.
19.3. The Client may not perform security tests, penetration tests, scans, load tests, or other technical tests without the prior written consent of Canyon Clan.
19.4. Canyon Clan may block access, terminate sessions, or temporarily disable accounts when necessary to protect the security, stability, or integrity of the Platform.
Article 20. Backups, export and end of access
20.1. Canyon Clan may create backups of the Platform and Customer Data in accordance with its internal procedures. Backups are intended for recovery in the event of technical incidents and do not constitute an archiving service or an unlimited recovery guarantee for the Customer.
20.2. The Customer may request a reasonable export of its Customer Data during the term of the agreement, to the extent technically possible and to the extent that this does not prejudice the rights of third parties, security, or the operation of the Platform.
20.3. Upon termination of the agreement, Canyon Clan may terminate access to the Platform. The Customer must request or perform the necessary exports before the end of the agreement.
20.4. Upon termination, Canyon Clan may delete Customer Data after the expiration of a reasonable retention period, unless legal obligations, accounting obligations, disputes, backup cycles, or legitimate interests require longer retention.
20.5. Assistance with export, migration, data analysis, specific reporting, or transfer to a third party may be charged separately.
Article 21. Acceptable use
21.1. The Customer may not use the Platform for illegal, harmful, misleading, discriminatory, fraudulent, infringing, or unauthorized activities.
21.2. The Customer may not use the Platform to distribute malware, overload systems, circumvent security, access data of other customers, perform unauthorized scraping, or disrupt the normal operation of the Platform.
21.3. Canyon Clan may restrict or suspend use if the Customer's use jeopardizes the security, stability, reputation, legal position, or commercial operation of Canyon Clan or the Platform.
21.4. In the event of structural excessive use that falls outside the normal use of the chosen subscription, Canyon Clan may impose reasonable fair use limits or make an adjusted price proposal.
Article 22. Amendments to the Platform and roadmap
22.1. Canyon Clan may continuously improve, modify, expand, restructure, or optimize the Platform.
22.2. Canyon Clan may modify functionalities, interfaces, workflows, technical components, or integrations when this is useful or necessary for security, stability, scalability, maintainability, product strategy, or user experience.
22.3. Canyon Clan will make reasonable efforts not to remove essential functionalities without an alternative or reasonable transition period, unless this is necessary for security, legal, technical, or operational reasons.
22.4. Roadmaps, future plans, demos, and product communications are indicative and do not constitute a binding commitment, unless expressly agreed otherwise in writing.
Article 23. Liability
23.1. Canyon Clan is liable solely for proven direct damages that are the direct result of an attributable contractual breach by Canyon Clan.
23.2. Canyon Clan is not liable for indirect damages, consequential damages, loss of profits, loss of revenue, reputational damage, loss of customers, lost savings, loss or damage to data, business interruption, costs of replacement services, or damages resulting from decisions made based on the Platform.
23.3. The total liability of Canyon Clan is, to the extent permitted by law, limited to the amount effectively paid by the Customer to Canyon Clan for the relevant part of the services during the twelve months preceding the damaging event.
23.4. Nothing in these terms and conditions excludes liability for intent, fraud, or other liability that cannot be excluded or limited by law.
23.5. The Customer indemnifies Canyon Clan against third-party claims arising from Customer data, incorrect use of the Platform, violation of legislation by the Customer, infringement of third-party rights, or decisions and processes of the Customer.
Article 24. Force Majeure
24.1. Canyon Clan is not liable for delays or failures resulting from force majeure or circumstances beyond its reasonable control.
24.2. Force majeure includes, among other things, internet outages, hosting problems beyond reasonable control, power outages, cyberattacks, strikes, illness, pandemics, fire, natural disasters, war, government measures, failures of third parties, changes to external APIs or payment and billing infrastructure.
24.3. In the event of force majeure, the obligations of Canyon Clan shall be suspended for the duration of the force majeure situation.
Article 25. Duration, cancellation and termination
25.1. The agreement is entered into for the duration stated in the quotation, order form, the Platform, or the separate agreement. In the absence of a specific duration, the agreement applies for an indefinite period with monthly invoicing.
25.2. Unless otherwise agreed, the Customer may terminate the agreement with a notice period of three months, calculated from the first day of the next billing period.
25.3. Already approved one-off costs, active tickets, services performed, and recurring fees due remain payable, even if the Client cancels during or after performance.
25.4. Canyon Clan may terminate or suspend the agreement in the event of serious breach of contract, non-payment, abuse, security risk, infringement of intellectual property rights, breach of confidentiality, or unlawful use of the Platform.
25.5. Upon termination, the Customer's right of use of the Platform and the activated Modules ends. The Customer is not entitled to a refund of amounts already paid, unless required by law or expressly agreed otherwise in writing.
Article 26. Suspension
26.1. Canyon Clan may temporarily suspend access to the Platform or the performance of services in the event of non-payment, abuse, security risk, excessive use, incomplete customer information, missing payment mandates, disputed authorizations, or violation of these terms.
26.2. Suspension does not release the Customer from its payment obligations.
26.3. Canyon Clan is not liable for damages arising from a lawful suspension.
Article 27. Amendment of these terms and conditions
27.1. Canyon Clan may amend these terms and conditions when necessary or useful due to changes in the Platform, legislation, commercial terms, technical operation, payment processes, privacy obligations, or security.
27.2. Changes will be communicated via the Platform, email, invoice, website, or another suitable communication channel.
27.3. If the Customer continues to use the Platform after the announced effective date, he shall be deemed to accept the amended terms and conditions.
27.4. If a change is materially detrimental to the Customer, the Customer may terminate the agreement before the effective date of the change, unless the change is legally required or necessary for safety, continuity or technical operation.
Article 28. Transfer
28.1. The Customer may not transfer its rights and obligations under the agreement to third parties without the prior written consent of Canyon Clan.
28.2. Canyon Clan may transfer its rights and obligations to an affiliated company, legal successor, acquirer, or third party in the context of a restructuring, transfer of activities, merger, demerger, or sale of the Platform, provided that the reasonable interests of the Customer are respected.
Article 29. Severability
29.1. If any provision of these terms and conditions is invalid, void, or unenforceable, the remaining provisions shall remain in full force and effect.
29.2. The parties shall replace the invalid, void, or unenforceable provision with a valid provision that corresponds as closely as possible to the original intent.
Article 30. Applicable law and competent court
30.1. These terms and conditions and any agreement between Canyon Clan and the Customer are governed by Belgian law.
30.2. Disputes shall fall within the exclusive jurisdiction of the competent courts of the judicial district where Canyon Clan's registered office is located, unless mandatory law provides otherwise.
30.3. The parties shall first attempt to resolve a dispute amicably in good faith before taking legal action, unless urgent measures are necessary.
Appendix 1. Brief Data Processing Clause
B1.1. This Annex applies to the extent that Canyon Clan processes personal data on behalf of the Customer within the meaning of the General Data Protection Regulation.
B1.2. The subject of the processing is the provision of the Platform, Modules, support, hosting, monitoring, invoicing, payment follow-up, logging, security, maintenance, and further development.
B1.3. The duration of the processing is equal to the duration of the agreement, plus the necessary retention periods for backups, legal obligations, security, evidence, and dispute resolution.
B1.4. The nature of the processing may consist of collecting, storing, consulting, structuring, modifying, securing, transmitting, deleting, exporting, and analyzing data in the context of the provision of services.
B1.5. The categories of personal data depend on the use by the Customer and may include, among others, identification data, contact data, account data, professional data, log data, usage data, communication data, and data entered by the Customer.
B1.6. The categories of data subjects may include, among others, employees, customers, suppliers, prospects, end users, contacts, and other persons whose data the Customer processes on the Platform.
B1.7. Canyon Clan processes personal data only in accordance with documented instructions from the Customer, unless Canyon Clan is legally required to act otherwise.
B1.8. Canyon Clan ensures that persons authorized to process personal data are bound by confidentiality or an appropriate legal obligation of confidentiality.
B1.9. Canyon Clan takes appropriate technical and organizational measures and assists the Client, where reasonably possible, in complying with obligations regarding security, data breaches, data subject rights, and data protection impact assessments. Additional work may be charged separately if it falls outside the standard service.
B1.10. Upon termination of the agreement, Canyon Clan will delete or return personal data in accordance with the provisions regarding export, backups, and end of access, unless legal obligations require further retention.